My name is , currently Head of Product Design at Vital, based in , .
I believe good design sits where form meets function. It is solving problems clearly, improving how things work, and communicating purpose without unnecessary complexity.
Good design Good design is innovative.
01 — Experience2014→2026
Earlier: Architecture — AECOM (Sengkang General Hospital, SG) · Stephenson & TurnerEducation: Master of Architecture (1st Class Hons) University of Auckland · Bachelor of Architecture National University of Singapore
02 - Impact we made at Vital
“The most innovative and user friendly experience in any medical setting I have ever been in. Phenomenal. I was updated every step of the way.”
60%+Product Utilisation
Around five times what a typical digital health app sees.
−50%LWBS Rates, Best Case
Fewer patients leaving the ER before being seen (30–50% range).
−7%30-Day Readmissions
Patients returning to hospital less often after discharge (5–7% range).
+15NPS Points
How much more likely patients are to recommend the experience.
03 — Selected Work2019→2026